CrechelyCrechely

Refund and Cancellation Policy

Last updated: 30 September 2026

Crechely is a trading name of Straight Glow. This policy explains how subscriptions, cancellations and refunds work for schools using Crechely. Questions: support@crechely.co.za.

1. Free trial

  • Every new school gets a 30-day free trial with full access.
  • No card is needed to start, and nothing is charged automatically when the trial ends. You only pay if you choose a plan on the Billing page.
  • If you don't subscribe, your school becomes read-only: everything stays visible and can be exported, but nothing new can be added until you subscribe.

2. Plans and prices

All prices are in South African rand (ZAR) and are charged through Paystack.

  • Monthly: R499 a month.
  • Yearly: R4,990 a year, billed once a year.
  • Founding school (first 10 schools only): R299 a month.
  • One plan includes everything: no per-child fees and no set-up fees.
  • The founding-school price stays at R299 a month for as long as the school stays subscribed. If a founding school cancels, the founding price ends.
  • We give at least 30 days' notice by email before any price change applies to your next renewal.

3. Renewal

Subscriptions renew automatically at the end of each billing period (monthly or yearly) until you cancel. Paystack emails a receipt for every payment, and every payment and receipt is also listed under Settings → Billing.

4. Cancelling

  • An admin can cancel at any time under Settings → Billing → Cancel subscription, or by emailing support@crechely.co.za.
  • Cancelling stops all future charges straight away.
  • You keep full access until the end of the period you have already paid for. After that the school becomes read-only, as above.
  • Your data is not deleted when you cancel. You can download a full backup of your school's data at any time under Settings → Backup & export, and resubscribe later to carry on where you left off.
  • To remove your school's data completely, an admin can delete the school. It stays in the trash for 30 days (so it can be restored if that was a mistake) and is then permanently deleted.

5. Refunds

  • Yearly plan — 30-day money-back guarantee. If Crechely isn't right for you, email us within 30 days of paying for a yearly plan and we refund it in full.
  • Monthly and founding plans. Payments are not refunded for part of a month; cancelling stops the next payment and you keep access until the end of the month you paid for.
  • Charged by mistake? If you were charged after cancelling, charged twice, or charged the wrong amount, we refund the incorrect charge in full.
  • Refunds go back to the card or account you paid with, through Paystack. Once we approve a refund it usually reaches you within 5–10 business days, depending on your bank.

6. How to ask for a refund

Email support@crechely.co.za with your school's name and the receipt number (on the receipt, or under Settings → Billing). We reply within 2 business days.

7. Contact

  • Crechely, a trading name of Straight Glow
  • Email: support@crechely.co.za
  • Website: www.crechely.co.za